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KVKK CUSTOMER LIGHTING TEXT

Pursuant to Personal Data Protection Legislation
Clarification Text for Customers

Our valued customer,
As Vivense Teknoloji Hizmetleri ve Ticaret Anonim Şirketi (“Vevense” or “Company”), in the capacity of data controller,

  • If you are a member of our site, in order to benefit from our membership services,

  • If you are a customer who places an order on our website; In order for us to offer our services to you within the scope of your shopping on our website,

  • If you are a customer shopping from our stores; During your shopping in our stores,

We will record, store, preserve and legally protect the accuracy and most up-to-date version of personal data in connection with these purposes, within the framework of the purposes specified under the Personal Data Protection Law (“KVKK”) and detailed below. We present to your information that we will share it with the institutions authorized to request it, and transfer it to third parties and companies under the conditions stipulated by the KVKK.

1. Definitions Regarding KVKK

In the implementation of KVKK;

  • Anonymization: Making personal data incapable of being associated with an identified or identifiable natural person in any way, even by matching with other data,

  • Relevant Person: The real person whose personal data is processed,

  • Personal data: Any information relating to an identified or identifiable natural person,

  • Processing of personal data: Obtaining, recording, storing, preserving, changing, rearranging, disclosing, transferring, taking over, making available personal data by fully or partially automatic or non-automatic means provided that it is a part of any data recording system, all kinds of operations carried out on the data, such as the classification or prevention of its use,

  • Board: Personal Data Protection Board,

  • Institution: Personal Data Protection Authority,

  • Data processor: The natural or legal person who processes personal data on behalf of the data controller, based on the authority given by the data controller,

  • Data registration system: The registration system in which personal data is processed and structured according to certain criteria,

  • Data controller: The natural or legal person who determines the purposes and means of processing personal data and is responsible for the establishment and management of the data recording system,

  • Special categories of personal data: Data about the race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, disguise and dress, membership to associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, and biometric data. and genetic data.

2. What is Personal Data? Which Personal Data is Processed?

Personal data is any information that identifies or makes you identifiable. In this context, all kinds of information that can be associated with you, such as your name, surname, TR identity number, your address and telephone information, and bank account information, which are your main identification information, are referred to as "Personal Data". Your data regarding race, ethnicity, political thought, philosophical belief, religion, sect or other beliefs, membership of associations, foundations or trade unions, health, sexual life, criminal convictions and security measures, as well as your biometric and genetic data, regulated in accordance with Article 6 of the KVKK data are referred to as "Special Quality Personal Data". Vivense does not process your personal data of any special nature within the scope of data processing activities mentioned in this clarification text.

3. Personal Data That Can Be Processed, Purpose of Data Processing and Legal Reasons

In this context, as Vivense, we collect and store the Personal Data specified below in accordance with the KVKK.

3.1 If you are a member of our website, we process the following personal data;

Data Category That Can Be ProcessedCredential

Personal Data That Can Be Processed Name-Surname

Purposes of Processing Execution of information security processes,
Presenting our offer creation service to you,
Managing contract processes,
Ensuring the security of the operations of the data controller, identification of the operator / operator.

Legal Reasons for Processing It is necessary to process your personal data, provided that it is directly related to your registration and the performance of the services here.

Data Category that can be processedContact Information

Personal Data That Can Be Processed E-mail, Telephone Number, Address Information

Purposes of Processing Execution of loyalty processes to the company / product / services,
Conducting communication activities,
Carrying out activities for customer satisfaction,
Follow-up of requests / complaints,
Execution of information security processes,
Execution of after-sales support services for goods / services,
Execution of goods / services sales contracts,
Execution of customer relationship management processes,

Legal Reasons for Processing: It is necessary to process your personal data, provided that it is directly related to your registration and the performance of the services here.

Data Category that can be processedContact Information*
*We can process your contact data if you have your explicit consent for the purposes we have detailed below.

Personal Data that can be ProcessedE-mail, Telephone number

Purposes of Processing Execution of loyalty processes to the company / product / services,
Organization and event management, management of marketing analysis studies,
managing campaign/promotion processes,
Execution of marketing processes of products / services.

Legal Reasons for Processing If you want to be informed about the campaign and other more suitable offer options, your contact data will be processed in the presence of your explicit consent.

Data Category that can be ProcessedCustomer Transaction Information

Personal Data That Can Be ProcessedProducts you are interested in and your service history information

Purposes of Processing Carrying out activities for customer satisfaction,
Execution of marketing processes of products / services,
Execution of after-sales support services for goods / services,
Follow-up of requests / complaints,
Execution of goods / services sales contracts,
Execution of customer relationship management processes.

Legal Reasons for Processing It is necessary to process your personal data, provided that it is directly related to the performance of membership services.

Data Category that can be ProcessedTransaction Security Information

Personal Data that can be Processed IP address information, website login and exit information, your password and password information, etc.

Purposes of Processing Execution of information security processes,
Execution of activities in accordance with the legislation,
Execution / supervision of business activities,
Ensuring the security of data controller operations.

Legal Reasons for Processing Provided that it is directly related to your registration as a member and the performance of the services herein, it is necessary to process your personal data, and the data controller must fulfill its legal obligations.

 

3.2 If you are a customer who places an order on our website, we process the following personal data:

Data Category That Can Be ProcessedCredential

Personal Data That Can Be Processed Name-Surname, TR Identity Number

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In Case of Customer Complaint and Request;

  • - Execution of commitment processes to the company, products and services,

  • - Receiving and evaluating suggestions for improvement of business processes,

  • - Execution of goods and services sales processes,

  • - Carrying out support services after the sale of goods and services,

  • - Execution of contract processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Follow-up of requests and complaints.

  • In Case of Judicial Processes;

  • - Follow-up and execution of legal affairs,

  • - Management of Claims / Complaints.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract.
It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be ProcessedIdentity*
*We can process your identity data if you have your explicit consent for the purposes we have detailed below.

Personal Data That Can Be Processed Name-Surname, Your Username

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Availability of Your Comments and Visual Recordings for Marketing Activities.

  • To Make Advertising, Campaign, Marketing Notifications to You;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Marketing Processes of Products / Services.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be processedContact Information

Personal Data That Can Be Processed Phone Number, E-mail Address, Address Information

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In order to provide the services requested by the customers;

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Goods / Service Sales Processes,

  • - Execution of contract processes.

  • In Case of Customer Complaint and Request;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Receiving and Evaluating Suggestions for the Improvement of Business Processes,

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Follow-up of Requests / Complaints.

  • In Case of Judicial Processes;

  • - Follow-up and execution of legal affairs,

  • - Management of Requests / Complaints

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be processedContact Information*
*We can process your contact data if you have your explicit consent for the purposes we have detailed below.

Personal Data That Can Be Processed Phone Number, E-mail Address

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Availability of Your Comments and Visual Recordings for Marketing Activities.

  • To Make Advertising, Campaign, Marketing Notifications to You;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Marketing Processes of Products / Services.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedCustomer Transaction Information

Personal Data that can be ProcessedOrder Information, Purchased Product Information, Written Call Records

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In Case of Customer Complaint and Request;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Receiving and Evaluating Suggestions for the Improvement of Business Processes,

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Follow-up of Requests / Complaints.

  • In Case of Judicial Processes;

  • Follow-up and execution of legal affairs.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be processedLegal Transaction Information

Processable Personal DataCustomer Petitions

Purposes of ProcessingFollowing and executing legal affairs.

Legal Reasons for Processing It is mandatory for the data controller to fulfill its legal obligation.

Data Category to be ProcessedMarketing*
*We can process your marketing data if you have your explicit consent for the purposes we have detailed below.

Processable Personal DataShopping History Information, Survey Data

Purposes of Processing

  • To improve customer satisfaction;

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Marketing Analysis Studies,

  • - Execution of Marketing Processes of Products / Services,

  • - Execution of Advertising / Campaign / Promotion Processes.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedVisual and Audio Recordings

Personal Data that Can Be ProcessedVoice Recording

Purposes of Processing

  • In Case of Customer Complaints and Requests, Due to Recording of the Interviews;

  • - Execution of commitment processes to the company, products and services,

  • - Receiving and evaluating suggestions for improvement of business processes,

  • - Execution of goods and services sales processes,

  • - Carrying out support services after the sale of goods and services,

  • - Execution of contract processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Follow-up of requests and complaints,

  • - Execution of information security processes.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

Data Category that can be ProcessedVisual and Audio Recordings*
*We can process your visual and audio recordings data if you have your explicit consent for the purposes we provide details of below.

Personal Data that can be ProcessedVisual Record

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of advertising, campaign and promotion processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Sharing your comments and visual records on our social media accounts.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedTransaction Security Information

Processable Personal DataLog Records

Purposes of ProcessingExecution of information security processes.

Legal Reasons for Processing It is mandatory for the data controller to fulfill its legal obligation.

 

3.3 If you are a customer shopping from our stores, we process the following personal data;

Data Category That Can Be ProcessedCredential

Personal Data That Can Be Processed Name-Surname, TR Identity Number

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In Case of Customer Complaint and Request;

  • - Execution of commitment processes to the company, products and services,

  • - Receiving and evaluating suggestions for improvement of business processes,

  • - Execution of goods and services sales processes,

  • - Carrying out support services after the sale of goods and services,

  • - Execution of contract processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Follow-up of requests and complaints.

  • In Case of Judicial Processes;

  • - Follow-up and execution of legal affairs,

  • - Management of Claims / Complaints.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract.
It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be ProcessedIdentity*
*We can process your identity data if you have your explicit consent for the purposes we have detailed below.

Personal Data That Can Be Processed Name-Surname, Your Username

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Availability of Your Comments and Visual Recordings for Marketing Activities.

  • To Make Advertising, Campaign, Marketing Notifications to You;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Marketing Processes of Products / Services.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be processedContact Information

Personal Data That Can Be Processed Phone Number, E-mail Address, Address Information

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In order to provide the services requested by the customers;

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Goods / Service Sales Processes,

  • - Execution of contract processes.

  • In Case of Customer Complaint and Request;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Receiving and Evaluating Suggestions for the Improvement of Business Processes,

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Follow-up of Requests / Complaints.

  • In Case of Judicial Processes;

  • - Follow-up and execution of legal affairs,

  • - Management of Requests / Complaints

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be processedContact Information*
*We can process your contact data if you have your explicit consent for the purposes we have detailed below.

Personal Data That Can Be Processed Phone Number, E-mail Address

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Availability of Your Comments and Visual Recordings for Marketing Activities.

  • To Make Advertising, Campaign, Marketing Notifications to You;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Advertising / Campaign / Promotion Processes,

  • - Execution of Marketing Processes of Products / Services.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedCustomer Transaction Information

Personal Data that can be ProcessedOrder Information, Purchased Product Information, Written Call Records

Purposes of Processing

  • For Receiving Customers' Orders and Creating Order Forms;

  • - Execution of Goods / Service Sales Processes,

  • - Execution of Contract Processes,

  • - Execution of Storage and Archive Activities.

  • In case of Customer's Complaint and Request;

  • - Execution of Company / Product / Services Loyalty Processes,

  • - Receiving and Evaluating Suggestions for the Improvement of Business Processes,

  • - Execution of Goods / Services After-Sales Support Services,

  • - Execution of Customer Relationship Management Processes,

  • - Execution of Activities for Customer Satisfaction,

  • - Follow-up of Requests / Complaints.

  • In Case of Judicial Processes;

  • - Follow-up and execution of legal affairs.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be processedLegal Transaction Information

Processable Personal DataCustomer Petitions

Purposes of ProcessingFollowing and executing legal affairs.

Legal Reasons for Processing It is mandatory for the data controller to fulfill its legal obligation.

Data Category that can be ProcessedMarketing Information*
*We can process your marketing data if you have your explicit consent for the purposes we have detailed below.

Processable Personal DataShopping History Information, Survey Data

Purposes of Processing

  • To improve customer satisfaction;

  • - Execution of Activities for Customer Satisfaction,

  • - Execution of Marketing Analysis Studies,

  • - Execution of Marketing Processes of Products / Services,

  • - Execution of Advertising / Campaign / Promotion Processes.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedVisual and Audio Recordings

Personal Data that Can Be ProcessedVoice Recording

Purposes of Processing

  • In Case of Customer's Complaint and Request, Due to Recording of the Interviews;

  • - Execution of commitment processes to the company, products and services,

  • - Receiving and evaluating suggestions for improvement of business processes,

  • - Execution of goods and services sales processes,

  • - Carrying out support services after the sale of goods and services,

  • - Execution of contract processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Follow-up of requests and complaints,

  • - Execution of information security processes.

Legal Reasons for Processing It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract. Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

Data Category that can be ProcessedVisual and Audio Recordings*
*We can process your visual and audio recordings data if you have your explicit consent for the purposes we provide details of below.

Personal Data that can be ProcessedVisual Record

Purposes of Processing

  • In order to use the shares in your social media account;

  • - Execution of advertising, campaign and promotion processes,

  • - Execution of customer relationship management processes,

  • - Carrying out activities for customer satisfaction,

  • - Sharing your comments and visual records on our social media accounts.

Legal Reasons for ProcessingYour explicit consent.

Data Category that can be ProcessedPhysical Space Security Information

Personal Data that can be ProcessedVisual Record

Purposes of Processing Your visual record is processed for 30 days in order to ensure physical space security during your visit to our stores.

Legal Reasons for Processing Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject.

4. Personal Data Collection Method

We may process your Personal Data by automatic or non-automatic means, verbally, verbally, in writing or electronically.
If you are a member of our website; We collect your personal data electronically by filling in the membership form, through our social media accounts operated on behalf of Vivense on the internet and various social media channels, through other communication methods including e-mail, short messages (“SMS”) or multimedia messages (“MMS”), consent In case you give us, within the scope of Vivense sales and marketing activities, or during the issuance of necessary documents such as invoices, contracts for the provision of the product / service to you, or during our activities for customer satisfaction and advertising and marketing, when you share your requests-complaints and suggestions with us, verbally, in writing or electronically. including;
If you are a customer shopping from our stores; During your visit to our store, your process will be carried out through physical and electronic forms, provided that your order record is created by our store officials, if you give your consent, within the scope of Vivense sales and marketing activities, or to issue necessary documents such as invoices, contracts with you in order to provide you with the product / service, or for customer satisfaction and advertising and marketing purposes. during our activities, when you share your requests, complaints and suggestions with us, verbally, in writing or electronically;
If you are our customer who places an order on our website; During your visit to our website, the information you fill in for your product selection and sales transactions is collected electronically, via e-mail, short messages (“SMS”) or multimedia messages (“MMS”) through our social media accounts operated on behalf of Vivense on the internet and various social media channels. ”), if you give your consent, within the scope of Vivense sales and marketing activities, or in order to provide you with the product / service, such as issuing necessary documents such as invoices, contracts with you, or during our activities for customer satisfaction and advertising and marketing, you can submit your requests, complaints and suggestions to us. during your sharing, verbally, in writing or electronically; is being collected.

5. How is the Security of Personal Data Provided?

Vivense attaches great importance to protecting the privacy and security of Personal Data. In this context, necessary technical and administrative security measures are taken to protect Personal Data against unauthorized access, damage, loss or disclosure. In this direction, necessary system controls, data access controls, security transfer controls, business continuity controls and other necessary corporate controls are applied.
Our customers will be able to access detailed regulations regarding the measures taken regarding personal data security from our Company's “Personal Data Protection Policy” published at https://www.vivense.com/kvkk-politikasi.html.
In addition, your personal data mentioned above can be processed within the framework of the Turkish Code of Obligations No. 6098, the Law No. 6502 on the Protection of Consumers, the Turkish Commercial Code No. 6102 and the provisions of the second legislation regarding the laws enumerated, the obligations arising from the tax legislation and the conditions required by other authorized public authorities and other legislation. By transferring to the physical archives and information systems of Vivense, it will be kept under preservation both in digital and physical environment.

6. Do we transfer your Personal Data to third parties and/or abroad?

As Vivense, we undertake that your Personal Data will be kept securely and will not be processed unlawfully.
Again, in case of the existence of the above-mentioned legal reasons, your Personal Data can be collected from business connections with which we cooperate and/or receive services, official authorities including the Relevant Ministries, supervisory and regulatory public institutions and organizations, consumer arbitration committee, Message Management System Joint Stock Company, banks, We can transfer it to the business partners whose services we benefit from, including lawyers, consultants, and to the companies we cooperate with.

7. What are your rights as the rights of the person concerned and what is the application procedure?

i. Your Rights Regarding Your Personal Data

We would like to state that you have the following rights regarding your data being processed within Vivense:

  • Learning whether your Personal Data is processed or not,

  • If your Personal Data is being processed, obtaining information about them,

  • To learn what is the purpose of processing your Personal Data and whether your personal data is used in accordance with its purpose,

  • If any, learn who the third parties to whom the data is transferred in the country and which data are transferred,

  • Requesting correction of the processed Personal Data if it is incomplete or inaccurate,

  • In case of correction, deletion or destruction of your personal data, requesting these transactions to be notified to the third parties to whom your Personal Data has been transferred,

  • Requesting the deletion or destruction of your processed Personal Data, in case the reasons requiring the processing of your Personal Data disappear or your Personal Data loses its up-to-dateness,

  • Objecting to the emergence of a result against you by analyzing your processed Personal Data exclusively through automated systems,

  • You have the right to demand the compensation of the damage if you suffer damage due to the unlawful processing of your Personal Data.

  • You can submit your requests regarding these rights to us using the following application procedures.

ii. Application

Your requests regarding your Personal Data, which you have previously submitted to our registered electronic mail (KEP) address with secure electronic signature and mobile signature, or to us, by hand delivery, mail or cargo or notary public, by filling out the application form on our website and in writing to the address specified in the last section, and we have it in our system. You can send it to our Company by applying via your registered e-mail address  kvkk@vivense.com.
Vivense will conclude the requests directed to it free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. In the event that a cost arises due to the fulfillment of your requests, we can only charge you the fees in the tariff determined by the Board.
As a result of the requests made to Vivense, we can accept the requests or reject them by explaining the reason, and we can forward this response to the requester in writing or electronically. If the request is accepted, we, as Vivense, are obliged to comply with the request immediately.

iii.Complaint

If your requests to Vivense are rejected by Vivense, if you are not satisfied with the response given by Vivense or if you do not respond, you can file a complaint with the Personal Data Protection Board within 30 days from the date of notification of the response and within 30 days from the end of the 30-day period if no response is received.

iv. Data Controller Credentials

The term Vivense used in this text has been issued for Vivense Teknoloji Hizmetleri ve Ticaret Anonim Şirketi, which is established in Turkey and whose information is given below, and is addressed to the data subjects for whom the following company is the data controller:

VIVENSE TEKNOLOJİ HİZMETLERİ VE TİCARET ANONİM ŞİRKETİ
MERSIS NO: 0925045798800018
Address: Esentepe Mah. Buyukdere Cad. Astoria Site. No:127/40 Sisli / Istanbul
KEP Address: vivense@hs03.kep.tr

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